Omaas Ventures operates omaasventures.com (your ine-stop online store for genuine software products), as well as other products and services as identified within our Omaas Ventures Online Store.
When you visit the Epik platform – including any of our websites, apps, or support channels – or interact with an email message sent by us, Epik may log pertinent data:
IP Address
Online Actions (pages viewed, links clicked, settings altered)
Note: Epik does not track your online behavior except as it relates to the Epik platform.
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4. Additional Authorization
Some TLD registries require additional information before a domain name can be registered. For example, to use .CN or even .COM inside China, the Chinese government requires a scanned copy of government-issued ID. Likewise, Australia requires an ABN (Australian Business Number) or even a trademark number in order to process .AU registrations. Epik does not collect this information from you unless we need it to process a domain registration that you have ordered.
In rare cases, Epik must investigate suspicious activity, including credit card theft. Or you may find yourself completely locked out of your Epik account, if you have lost email access and cannot remember any of your security credentials. Under those unusual circumstances, Epik may ask some customers to voluntarily submit a copy of government-issued ID in order to prove their identity. This is strictly voluntary, and it is meant to protect customers and non-customers from fraud. Some European customers volunteer their VAT number for purposes of invoicing.
5. Support Inquiries
In the context of support tickets, Epik relies on your first and last name, email address, and account PIN number in several ways: to validate your identity, locate your account quickly, search for your ticket within our system, and reply to you. This information is preserved indefinitely along with the messages themselves. We use it to train support staff, document abuse allegations, identify and fix glitches, and research customer history in order to help you in the future.
7. Online Interactions
Omaas Ventures uses data related to your IP address to make our website more relevant. For example, we may try to show the local currency or language. Your IP address is also a factor in assessing the risk of credit card fraud, since stolen cards are often used by criminals in remote overseas locations.
Like most websites, Epik tracks page views and links clicked in order to measure the effectiveness of our email campaigns and website interface. This automatic feedback is crucial for online companies to improve the user experience – making it easier for customers to find what they’re looking for, eliminating unused features that clutter a website, delivering more relevant messages, and minimizing the number of unwanted emails we deliver.
We also use page views in Omaas Ventures’ support channel so that our agents can know, in real time, which page you are viewing (and which is perhaps giving you difficulty).